One of the wonderful things about running a small business is that you know what’s going on; well of course you do, you are doing most of it.

And because you know what’s going on, because your right hand talks to your left hand, you can get through most customer interactions without making too many mistakes.

Clearly not so at the big end of town.

On Monday 2 March I tentatively signed up for an Aircard from, well let’s just say BigTelco. That in itself was far from pain free but it’s a story for another time. On signing up BigTelco gave me a delivery date of Friday 13 March, unlucky for some, and they were at great pains to tell me that I would have to stay home all day so that I could receive the Aircard in person.

A few days after signing up I realized that the Aircard deal probably didn’t really suit me, so I called BigTelco and cancelled. Easy, done in just a couple of minutes.

Friday 13 March came and my Google calendar helpfully reminded me to stay home all day to wait for the Aircard. Having cancelled said card I knew I didn’t need to stay home but I happened to be having a full writing-at-home day anyway so I did. And I must confess, as sneaky little part of me couldn’t help but half expect the doorbell to ring and the Aircard to be on my doorstep.

I was wrong.

The courier and the cancelled Aircard arrived, rather randomly, on Wednesday 18 March at 10:15am.

The lovely thing about doing business with a small business, is you rarely get a visit from the 'F up Fairy' ;small businesses listen, they don’t make mistakes.