One of my friends sends fabulous personal thank you cards regularly to her customers, referrers, contacts.....in fact pretty much anyone that she thinks needs to feel special (and it's such a good technique that this coming week I will Daily Juice how she actually does it).

I saw her today and she looked a bit less-than. And the reason? She had spent all day writing the cards.

She knows that the cards are her statement, that they win her business, and that they are important.

And she loves doing them.

But it's hard, hard work.

So her less-than look reminded me that success comes from doing the right things again and again and again and again...not just the once.

And It's not glamorous!